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14-Day Return Policy:
All returns must be approved within 14 business days of receipt. All returns must be free from damage, alterations or use and must be in their original packaging. Returns are subject to a 20% restocking free. Shipping and handling charges are non-refundable. We do not accept returns from International customers.
How To Prepare A Return :
To return an item to The Retro, follow our simple process:
1) Return Authorization Form
Contact us for a Return Authorization Form. Please be sure to include your original order number. Fill out the form completely. Forms not filled out will result in a delay of the return process. We will respond to your returns request via email within 2 business days and send a Return Authorization Form via e-mail.
**There are NO returns on antique framed art, socks, facemasks, gaiters, skateboards, snowboards, statues or Christmas ornaments**
2) Package Your Return, Mail with Insurance
Include the completed Return Authorization Form that we will e-mail you, and all original packaging.
Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
*The Retro will not be responsible for loss or damage of return shipments.
You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, Contact us at firstname.lastname@example.org
We must receive your returned items within 15 days of the original shipping date. We issue refunds in the form of payment used to make original purchase. If we receive your item after 15 days of the date of shipping, a refund will not be issued.